How to raise a complaint
Email privacy@ryvaaglobal.com and clearly state that the message is a complaint or grievance so it can be recorded and handled separately from a general enquiry.
Information to include
- Your full name and safe contact details.
- Your application or candidate reference, if one exists.
- A clear description of the concern and relevant dates or stages.
- The names of relevant RYVAA contacts, where known.
- Supporting records that are necessary to understand the issue.
- The outcome or clarification you are seeking.
Do not send full payment-card information, passwords or unnecessary identity-document numbers with a grievance.
Complaint reference and status
Keep the original email subject and thread when supplying further information or requesting a status update. RYVAA GLOBAL may provide an internal reference where one is assigned.
Review process
RYVAA will review the information provided, may request clarification and will keep an internal record of material actions. Access to complaint records will be limited to people who need them to review, resolve or audit the concern.
Escalation
If a grievance remains unresolved, reply on the existing privacy@ryvaaglobal.com email thread and request escalation. If that mailbox is unavailable, contact hello@ryvaaglobal.com. Nothing on this page limits a right or remedy available under applicable law.
Fair treatment and privacy
A genuine complaint will not by itself disadvantage an applicant or candidate. Complaint information will be used to review the concern, improve the service and meet applicable record-keeping obligations.